Refunds Policy

Unhappy with your order?
If you receive your item and change you mind you have 14 days from receiving products to request a return. You can do this by contacting us on our phone line (028) 8776 7955 or by sending the item to:

The Skin lounge
Unit 11 Torrent Valley Business Park
Donaghmore
Dungannon
BT70 3BF

We suggest you send your returns via a tracked method of delivery as we must receive item in order to process the return.
Please note any returned items must be unopened and unused in order to qualify for a refund.
Returns are processed within 3 working days of receiving item(s).
You will receive your refund via original payment method (less original shipping cost) within 5-7 days of return being processed.
Any questions don’t hesitate to contact us, we’re always happy to help!

Damaged in transit
While all our orders are processed and packaged with love and care, on a small number of occasions (for reasons beyond our control) there is a possibility they may become damaged in transit. Should this happen we ask that you please contact us so as we can offer you a full refund for the damaged item(s) or send a replacement. In order to do this we require a photo of the damaged contents in question within 24 hours of receiving the product to our email address [email protected] in order to be eligible for a refund/replacement. Refunds in this case will be issued via original payment method within 3 business days.

Please note the refund may take up to 10 days to reach your account.